FAQs
Frequently Asked Questions
Find quick answers to the most common questions about our products, orders, and support.
General Questions
What is Miracle Supplements?
Miracle Supplements is a premium enhancement and wellness brand offering high-quality formulations designed to support performance, vitality, appearance, and overall well-being. Our products are developed with strict quality standards, transparency, and science-backed ingredients.
Where are Miracle Supplements available?
We are launching globally and will be available in:
- Thailand,
- Turkey
- Arab GCC region
- Egypt
- and all of Europe
As we expand, additional regions will be announced on our official channels.
Are your products safe?
All Miracle Supplements products are manufactured in facilities that follow strict quality-control standards. Each formulation is designed with safety, efficacy, and user trust in mind. Always follow dosage guidelines and consult a healthcare professional if you have medical concerns.
Are Miracle Supplements products legal?
Yes. All products comply with the regulations of the markets in which they are sold. Ingredient legality and compliance are reviewed before release in any region.
Orders and Shipping
How Long Does It Take For Me To Receive My Order?
All orders are processed once payment is received. Processing takes 1–3 business days, excluding weekends and holidays. If any delay occurs due to temporary stock limitations, we will notify you with an updated shipping timeline.
Delivery times vary by region:
- Thailand, Turkey, GCC, and Egypt: typically 3–7 business days
- Europe: typically 5–10 business days
- Worldwide: shipping times depend on local courier processing
Once your order leaves our facility, delivery timelines may be affected by customs clearance or local courier delays. Tracking updates may take a few days to reflect movement.
How Do I Change My Shipping Address?
If you need to correct your address, contact us immediately at support@miraclesupplements.com
.
We can only update your address while your order is still in processing. Once an order is forwarded for shipping, we can no longer modify it.
Please note that we cannot refund or reship orders delivered to incorrect customer-provided addresses. If this happens, we may offer a one-time 20% discount for future purchases.
How Do I Track The Status Of My Order?
Once your order is shipped, you will receive an email containing your tracking number and tracking link.
Check your inbox, spam, or junk folders to ensure you receive the update.
For further assistance, contact us anytime at support@miraclesupplements.com
Will You Keep My Payment Information On File?
No. Miracle Supplements does not store or retain any credit card or payment information after the transaction is completed.
Your sensitive data is handled securely and is never saved on our servers.
Do You Ship To My Country?
Yes, Miracle Supplements offers global shipping.
Availability will appear at checkout. If your country is not listed, our support team can assist you with completing your order.
Please be aware of potential customs fees, local import rules, or restrictions depending on your country. We strongly recommend confirming your country’s import regulations before placing an order.
Review our Shipping Policy and Terms & Conditions before checkout.
Will My Items Come In One Package?
If your order contains multiple product types, some may ship together while others may ship separately depending on warehouse availability.
This means you may receive multiple tracking numbers.
If anything is missing from your delivery, contact us right away with a photo of the received items, and we will check if your order is arriving in separate shipments.
I Forgot To Enter My Discount Code. Can You Apply It For Me?
Unfortunately, we cannot modify completed orders or apply discount codes retroactively.
You may still use your code for future purchases.
Can I Pre-Order An Item That Is Sold Out?
Yes. If an item is unavailable, you may contact us through email or live chat to arrange an advance order and receive the estimated restock window.
You may also enter your email on the product page to be notified as soon as the item is back in stock.
How Do I Check Stock Availability?
Some products show the exact stock count on the page.
If not, an active “Add to Cart” button indicates availability.
If the item is sold out, you will see an “Out of Stock” label instead.
How Often Do You Restock?
Restocks usually occur every 2 weeks, unless stated otherwise.
Subscribe to our newsletter to receive updates on new arrivals, restocks, and special releases.
What Payment Methods Do You Accept?
We accept major credit/debit cards, regional payment options, and secure online payment processors depending on your country. All transactions are encrypted and secure.
Are There Discounts Or Vouchers Available?
Yes! Join our newsletter and follow us on social media for exclusive deals, seasonal promotions, and VIP-only coupon codes.
Returns, Refunds and Disputes
What Is Your Returns Policy?
We allow customers to initiate a return of unopened and sealable packages within 7 business days of delivery. Please note that customers are responsible for the return shipping costs, and a return tracking number will be required.
Once our warehouse confirms receipt and approves the condition of the returned products, we will begin the refund process and provide you with updates.
Please be aware that a 15% restocking fee per product will be deducted from the refund.
For further assistance, email us at support@miraclesupplements.com or contact us through chat.
I Received The Wrong Item / My Order Arrived Damaged Or Incomplete
To resolve the issue, kindly email us at support@miraclesupplements.com with the following:
A clear photo of the item(s) received, highlighting the issue;
A photo of the packaging displaying the tracking number;
If multiple packages were shipped, please send photos for each one as instructed.
Please notify us of any order issue within 7 days from the delivery date. Beyond this timeframe, we may not be able to provide a resolution.
For further clarification, feel free to reach out via email or chat.
Where Should I Mail My Authorized Return?
Once your return request is approved, we will provide you with the correct return mailing address. To proceed, email us at support@miraclesupplements.com
Can I Change Or Cancel An Order After I’ve Submitted It?
We encourage reviewing all order details carefully before submission. You may view your order status anytime within your customer dashboard.
If you need to make changes, contact us promptly at support@miraclesupplements.com. Modifications can only be made if your order is still processing. Once the order is prepared for shipping, changes will no longer be possible.
For orders with pending payment, you may cancel directly from your customer account. For paid orders, cancellation requests will be handled under the Refunds policy.
Refunds
In applicable cases, refunds can be issued to the original payment method, deducting a $25 processing fee per transaction and a restocking fee per product where applicable.
Non-refundable fees include shipping costs and any banking or payment processing fees if the order has already been dispatched.
Chargebacks
Chargebacks initiated through a credit card issuer are treated seriously.
To prevent fraud and ensure customer security, any chargeback filed will result in the client being placed on our no-sell list.
If there are issues with your order, we encourage you to contact us first for assistance.
Payment Disputes
Before opening a dispute with your bank or payment provider, please reach out to us at support@miraclesupplements.com.
Most concerns can be resolved faster through direct communication. Similar to chargebacks, unresolved payment disputes may lead to being added to our no-sell list.
Order via LINE
How Do I Order via LINE?
Ordering through LINE is quick and straightforward. Simply message our official LINE account with the products you want to purchase. Once your order details are confirmed by our team, we will immediately send you a QR code for payment.
What Payment Methods Are Available?
We currently offer two payment options:
- Bank Transfer
This option includes free shipping on all orders. - Cash on Delivery (COD)
Available with a service fee of 65 THB, payable upon delivery.
Our team will guide you through the payment process after your order is confirmed.
When Will My Order Be Delivered?
Deliveries are made Monday to Saturday.
We normally ship daily except Sundays. On some occasions, delivery may occur every other day if certain items are temporarily unavailable. Our team will always keep you informed of any delays.
How Long Does Processing Take After Payment?
Once payment is confirmed, your order is processed promptly. Most orders are prepared and shipped within the same or next business day, depending on item availability.
Can I Change or Cancel My Order After Ordering via LINE?
If you need to make changes or cancel your order, please contact us as soon as possible via LINE. Changes are only possible if the order has not yet been processed or shipped.
Who Can I Contact If I Have Questions During Ordering?
You can message us directly on LINE at any time during the ordering process. Our support team is happy to assist with product selection, payment confirmation, and delivery updates.
Can’t find any answers?
We’re here to help, contact us anytime.
